Shiptime Inc.

Set up was easy using ShipTime (Costco), and the online agents were good about answering my questions quickly. The pick up was fast, and the driver had some good suggestions when he heard what else we had to ship. Sent 2 boxes and 4 winter tires (deflated and properly packaged). 2 boxes and 2 tires arrived on the stated date, and the other 2 tires the next day. Was surprised to have an additional $46 added to the account 3 weeks later. Since we had carefully measured and weight a number of times (using Tare weight), and all the tires weighed the same within 100 g (and the actual weights claimed), we were very surprised. We had also paid extra for special handling.We launch an appeal via the ShipTime agents. The carrier denied it, so we put forth the evidence again, with each box and tire's weight and dimensions. and well as a description the wrapping. The refund was granted. Removed a star due to our frustration with the carrier. Willing to give it another try.

ShipTime rightly and accurately calls their support team heroic. We have been shipping with ShipTime for the past few years. This company is admirable in the way they treat their customers: The team members are quick to respond to emails, committed to excellent customer service, and are serious in handling any issues with the shipments. Therefore, every time we ship with ShipTime, we have peace of mind. We highly recommend shipping with ShipTime for their outstanding service, respectful communication, and reasonable rates.

ShipTime provides excellent service. The web site is easy to navigate. Whenever there might be a glitch and there is a need to contact Support, replies are very direct. Contact people are pleasantly patient, attentive and helpful. They also very diligently follow up until issues are resolved. This a rare experience elsewhere in business today. The only down fall is when there is the odd need to have an insurance claim. It is an out sourced service and can be long, needing to provide evidence and several documents. Depending on the claim, what is involved can be not worth the expenses.

ShipTime is my go-to for shipping since I heard about them from Costco and signed up. The rates are affordable, and I love that I can choose which courier to use based on shipping time and cost. The fact that I can see what goes into the price of my shipping is important, and that I can control shipments on my dashboard. I also learned about couriers I didn't know about from ShipTime whose services are better (in my opinion) than the "old tried and true" that are constantly advertised or more mainstream. Amazing service.